Privacy Policy

Smart & Sustainable Technologies LLC (“SST”, “we”, “us”, or “our”) is committed to protecting the privacy of our clients, users, and visitors. This Privacy Policy explains how we collect, use, store, and protect your personal and business information when you use SST Performance Cloud services.

1. INFORMATION WE COLLECT

• Account details (name, email, phone, company name)
• Billing and payment information
• Technical information such as IP address, browser type, and access logs
• Virtual machine configurations, logs, and system metrics
• Support communications

2. HOW WE USE YOUR INFORMATION

• Deliver and maintain SST Cloud services
• Process billing and manage accounts
• Communicate service-related updates
• Improve system security, performance, and user experience
• Fulfill legal or regulatory obligations

3. DATA STORAGE AND LOCATION

All client data is stored securely in the UAE within Equinix data centers.
We comply with applicable UAE data residency and privacy laws.
Data is not transferred outside the UAE without prior written consent.

4. DATA SECURITY MEASURES

• Firewalls and intrusion prevention systems
• Role-based access controls
• Data encryption in transit and at rest
• Regular vulnerability assessments and monitoring

5. DATA SHARING AND THIRD PARTIES

We do not sell, lease, or trade your personal information.
We may share data with:

• Trusted service providers who assist in delivering SST services
• Legal authorities if required by law, regulation, or court order

6. YOUR RIGHTS AND CHOICES

• Request access to your stored personal data
• Correct or update your account details
• Request deletion of your data (subject to legal and contractual obligations)
• Opt out of non-essential communications

7. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies or tracking tools on our website or cloud dashboard to enhance user experience and gather usage analytics.
You can adjust cookie preferences through your browser settings.

8. DATA RETENTION

Data is retained only as long as necessary for operational, legal, or security purposes.
Upon service termination, data will be retained for 10 business days before permanent deletion unless otherwise agreed.

9. POLICY UPDATES

We may revise this Privacy Policy from time to time.
Changes will be notified through the portal or email, and a revised policy will be posted on our website.